Shipping

Domestic UK

All parcels are sent Royal Mail First Class - Unless you choose/request a Track & Signed Option, or if you want package covered for a certain amount then please leave me a note at checkout or contact me by e-mail. theurbanpurlldn@gmail.com

International Europe

All parcels are sent via Royal Mail or Courier whichever is most cost effective, and will be sent DDU - which means you, the recipient will be required to pay Taxes, fees and customs duties to your countries Customs Authorities for your package to be released.

Worldwide - Rest of World - US / Canada / South America / Australia / Africa / Indian Sub Continent / Japan /

All parcels are sent via Royal Mail or Courier whichever is most cost effective, and will be sent DDU, my shipping profiles are the same as they are on ETSY. This may have an impact on any items you might want to return.

The Urban Purl is not liable to reimburse taxes, fees and duties that may have been incurred should you wish to return your items see below:

returns

Items are generally non returnable/non- refundable, ie sold as seen on the website. I take great care and a lot of time photographing each batch of newly dyed colour ways, I don’t use stock photos - however, if a mistake has been made by us, ie you’ve received the wrong items or the items were clearly damaged at source…….if a package has been damaged in transit, then please do get in touch by e-mail - theurbanpurlldn@gmail.com

wholesale

All orders are sent via courier, for non domestic customers taxes, fees and customs duties are the liability of the recipient.